Policies

PAYMENT POLICIES

PayPal

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.  Please double-check to make sure your PayPal and shipping addresses match.

All orders made through Moomettes Crochet Shop must be paid for at the time of purchase.  PayPal is the only form of payment accepted through my Moomettes Crochet Shop at this time. However, if you want to pay via a credit card but don't have a PayPal account, simply choose "PayPal" and click the "Pay Now" button. This will bring you directly to the PayPal page. Near the bottom, you will note "do not have a PayPal account". Simply click that option to continue and complete your credit card information as requested.

Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your items. We get your money through PayPal later.

See FAQ at bottom of site for further information.

 

SHIPPING

FREE STANDARD SHIPPING on combined orders to USA, PR, and USVI

Priority Shipping Upgrade Available for an additional charge.  If you would like Priority Mail shipping, USPS Priority Shipping can be added to your order by adding: Priority Shipping from the Add-On Section to your cart - USPS Priority shipping transit times range from 2-3 days but are not guaranteed.

Shipping to confirmed addresses only. 

All shipping via USPS with Tracking Numbers

All domestic USA and APO packages shipped using USPS Tracking and Delivery Confirmation.  

WHEN WILL MY ORDER BE SHIPPED?

Processing time for most items will ship in 1-5 business days, most always usually sooner.

Items are packaged as carefully as I would like to receive them. All due care will be taken to package this item securely for shipping. While fancy packaging is nice, I prefer to use protective packaging to avoid damage and because I want to save you these unnecessary expenses of shipping costs which the USPS continues to increase . This may include clean, recycled shipping bags. I strive to give you 100% Great Customer Satisfaction!

I currently ship items Monday through Friday with a 2 pm cut-off time EST. Please take my shipping dates into consideration before making your purchase.  If you have a special shipping need, please contact me BEFORE your purchase so we can make arrangements! 

Items will not be shipped prior to receipt of payment.

If you do not receive the package and USPS confirms that the package has been delivered to the address provided, you will need to take the matter up with your post office.  Check with your family member, neighbor or anyone else that may be taking in  your mail, or tampering with your package deliveries.

Seller will not be held responsible for any lost packages or damage incurred once item leaves the shop and ships.   Seller will not be responsible for items that have not been received when USPS confirms their arrival or delivery.

We have no control over the length of time it takes the Post Office to deliver mail once the item is placed in their hands and a tracking number is sent to you. No Refunds for delayed items.

WHOLESALE ORDERS

Wholesale Order inquiries invited.

DO YOU SHIP INTERNATIONALLY?

Only to USA, PR and USVI

All other countries, Not at this time.  

SALES TAX

I am required to collect sales tax for all sales within the state of Connecticut at the time of purchase. 

RETURN POLICY

Please contact me first regarding any return.  Returns accepted but please contact me within 24 hours of recipe of delivery if you have any concerns with your order.  Buyer pays Return Shipping costs and must provide me with a USPS tracking number.  Item must be returned in original condition, with any Tags attached, and no evidence of perfume, cologne, cigar, pipe, cigarette smoke, smoke, dog hair, cat hair, pet hair, deodorant marks, prior use or tampering. If in compliance, Refund issued as money-back via same manner as originally tendered.  Refunds via original method of payment through Paypal.

Use this form to contact us:
CONTACT FORM